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Healthcare's communication challenges
Axios HQ streamlines healthcare communication
Effective healthcare relies on three things: clear information, effective decision making, and intense respect and empathy for the colleague, customer, or patient you're working with. But many administrators admit they sometimes struggle to keep a pulse on what insight people need or how to trickle it to them in an effective way.
Axios HQ gives you reader insights and best-practice templates that build a clear communication path between you and the people who rely on you.
Axios HQ is your healthcare communication solution
Our platform is one of the top communication systems in healthcare — so you can focus on delivering industry-leading patient care.
Axios HQ offers new communication systems in healthcare
What our customers are saying
The world's most trusted brands use Axios HQ to streamline their communications.
"We love the Axios HQ approach because it’s based on brain science and research. It helps us think about our writing differently... Internally, we’re hearing a lot more people repeating our key messages back to us since."
Takeda modernized comms without losing its brand
Takeda needed a modern framework to communicate with its 52,000 global employees in a concise and consistent way.Read their case study
“The thing that I like about this methodology is everybody at the organization gets the same message with the same words, at the same time. "
The tool Benco Dental uses to power its teams' async updates
Benco Dental uses HQ to compile and send an update to 1,500 employees every Sunday morning.Read their case study
“My workload is significantly less using HQ. I used to write essays. Now we just write in HQ, and we have learned how to be able to present information in a fun way. What would have taken me five hours a year ago in a different format, takes me 20 minutes in HQ.”
Order of Magnitude cut production time 93%
Order of Magnitude now plans, composes, sends, and tracks its newsletter with Axios HQ, which consistently earns a 60% open rate.Read their case study
Healthcare communication FAQs
How can you ensure effective communication in healthcare?
In the healthcare industry, you need to assess your current communication channels to ensure they meet patient and provider needs in today’s day and age. That may mean updating to modern communication software in order to streamline communications. It’s also important to:
- Have a way for patients to contact care providers outside office hours
- Have mobile-friendly communication capabilities
- Employ a way for staff to communicate with one another
- Get feedback from individuals about what’s working and what’s not
Why is effective communication important in a healthcare setting?
Patients don’t always understand medical jargon. They need providers who can explain what they need to know, which may mean sending information in a followup message. Providers and staff also need to be able to quickly and accurately communicate with one another in order to provide better patient outcomes.
What are the main methods of communication in healthcare?
Much of healthcare communication is still done face-to-face or through medical records. However, more and more, telehealth, email, and other messaging channels are used to communicate in a healthcare setting.
What does a communications director do?
Communications directors are in charge of all internal and external communications for an organization. This includes setting the tone and communication style cascaded throughout the organization. They often also serve as overseer of public relations personnel and as the main contact for any media inquiries.
What is one element of good communication in healthcare?
Good communication in healthcare should always include a way for all parties involved to communicate — whether that’s doctors with patients or providers with their office staff. That’s why it’s important to implement communications software and platforms that have an unlimited number of seats at the table.
What are effective communication techniques in healthcare?
Effective healthcare communication should be clear above all else because there is no room for mistakes. It should also be:
- Timely. Ensure you’re getting stakeholders the info they need when they need it.
- Informative. Individuals need to know what to do, when to do it, and what other actions to take. But don’t bury it in heavy text or too long conversations.
- Personable. Remember you’re dealing with people. Talk to them accordingly.
- Verbal and non-verbal. Look for clues in gestures and body language.
What is an example of communication in healthcare?
Examples of healthcare communication can include:
- Emailed office updates
- Patient care information
- Telehealth visits
- Interactions with office staff
- Patient Portals
How is AI revolutionizing internal communications for the healthcare industry?
Within the healthcare industry, AI is being used to answer patient questions faster than ever. It’s also assisting with administrative tasks as well as patient diagnosis and treatment.