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Exceed expectations with communication in the hospitality industry

Keeping guests happy and staff informed is a complex challenge. Axios HQ is your secret for five-star communication.

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Hospitality communications require speed and certainty

Hotels have bounced back — and some forecasts expect the industry to grow by more than $1 billion by 2027. As customers quickly rekindle their love of travel, once stymied by restrictions and cancellations, the teams that serve them will need to be more prepared and connected than ever. 

The problem: Too many hotels and restaurants are understaffed, wrestling with a need to grow quickly, smoothly onboard new folks, keep them engaged an informed, and deliver best-in-class service without a blip. 

Hospitality's communication challenges

Customers are traveling frequently. Teams are growing quickly. And leaders need a trustworthy way to keep everyone connected. Data from Unilever shows...

Hospitality 1
22 M
jobs in travel and tourism were created in 2022
Hospitality 2
84 %
of executives feel responsible for tech transformation
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80 %
of hoteliers think tech would make them more efficient
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Axios HQ elevates key hospitality communications

Hotel and restaurant workers create unbelievable memories for your guests — and smooth difficult moments if they arise. But to deliver consistent, quality experiences, staff need clear direction, timely updates, leadership support, and actionable answers.

Axios HQ gives leaders an easy-to-use platform where they can distill the most critical updates their teams need and ensure everyone is in the know about what matters. 

Simplify operations and strengthen
employee engagement in hospitality

Axios HQ's AI-powered newsletter software gives you the tools you need to see — and sustain — the benefits of good communication in hospitality.

Axios HQ powers effective communication in the hospitality industry

AI-assisted writing and translating

Whether you're revising updates from different departments or writing your own, Axios HQ streamlines the length, style, tone, and language you want it to be. 


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AI-powered brainstorming and outlines

Brainstorm the topics you know your audience needs. Then let Axios HQ propose an outline for what your entire update could cover so you can start writing faster. 


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Searchable system of record

Search anything you've sent. Whether you need to remember when you rolled out a benefit or what your occupancy numbers were last quarter, it's all in one place and easy to resurface.

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What our customers say

Leading internal comms teams use Axios HQ to streamline their processes and build stronger connections with customers and staff.

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"Axios HQ was a lifesaver. Beyond the immediate value of transitioning away from long emails, it established what our remote work life would look like." Jack Marooney, Manager of Executive Operations

How Headfirst takes care of staff and families

Its leaders were searching for a way to better integrate staff and make broad communication more cohesive. 

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"Axios HQ is our solution for disjointed communications. Smart Brevity makes it feel modern and crisp and focuses people's attention on what they need to know. That's the bottom line." Jen Üner, Strategic Communications Director

How LRN communicated a corporate rebrand

Its team was navigating sensitive ground — merging into a single corporate structure, rebranding the newly combined company, and defining an authentic culture.

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“It's been really helpful in community and trust building... No one ever tells you, ‘Oh, I loved your communication.’ So it was kind of a shock for us to hear, ‘Thank you.’ Every week, more and more people email us." Cristina Nguyen, Media Relations Manager

How Austin ISD kept its community in sync

Their central comms team was searching for a way to communicate more clearly with the community. 

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Hospitality communication FAQs

What is hospitality communication?

Communication in the hotel business has two avenues. One is done between colleagues to share knowledge, updates, and any other information relevant to running the hotel and getting their individual jobs done. The second way is from the hotel group to any guests, and it can cover everything from information about an upcoming stay to reward redemption to special requests to upcoming sales. 

Do you need communication skills in hospitality?

Yes. Like in any industry, good communication goes a long way in keeping everyone aligned around the same priorities and up to date on key pieces of information individuals need to know in order to do their jobs. If folks don’t have good communication skills, guest requests could go unanswered, tasks can be done incorrectly, and job performance can slow to a crawl.  

What is an example of hospitality communication?

Examples of hospitality communication include an employee informing guests about checkout policy, where their room is located, wifi access, breakfast times, and more. It’s a way to ensure the guest knows what they need to in order to have the best experience possible. 

Other examples include more internal communications. This could be newsletters updating staff on policy changes, emails about a high profile guest coming through, or they could include everyday updates about benefits, DEI, and more. 

What are the advantages of communication in the hospitality industry?

The better one’s communication skills are in the hospitality industry, the better their customer service will be. They can more quickly get guests the info they need to know or address any issues that arise. This will make for more efficient check-in and check-out times, which leads to a more efficient workforce. 

What are the communication tools used in the hospitality industry?

Nowadays, those in the hospitality industry use a variety of methods to communicate with various stakeholders. They may use email, newsletters, in-room signage, phone calls, apps, and websites to connect with guests and learn about their stay. However, they may use intranets, newsletters, and flyers to connect with frontline or deskless workers who need to be kept up to date on company happenings. 

How is AI revolutionizing internal communications for hospitality?

AI is allowing not only for more personalized stays, but it can also be used by those in the hospitality industry for better collecting and analyzing guest feedback — which makes it easier to spot areas for improvement or speed up reaction time to similar issues in the future. 

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Get started with Axios HQ

See how our AI-powered platform can help your organization plan, compose, align, and measure your internal communications.

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